UVT Store is a UK-based online vape and tobacco specialist serving customers around the world.

We offer genuine RELX devices and pods, disposable vapes and selected accessories, all dispatched from the United Kingdom. Customers also benefit from tracked international delivery, secure payment options and multilingual customer support throughout the ordering and delivery process.

Yes. We only sell genuine products sourced through authorised or verified supply channels.

Packaging, warning labels and product designs may vary depending on the country of sale, regional version or date of manufacture. These differences do not necessarily indicate that a product is not genuine.

If you have any concerns about a product received from us, please contact Customer Support with your order number and clear photographs of the product and packaging.

Our main ranges include RELX Infinity devices, RELX Infinity Pod Pro 2, the RELX Creator series, RELX MAXGO, ELFBAR Ice King and other disposable or refillable vape products.

Product availability, flavours and nicotine strengths may change. Please check the individual product page for the latest specifications, compatibility information and stock status before ordering.

We deliver to most countries and regions worldwide.

Select your destination using the country or region selector, or enter your delivery address at checkout to see whether shipping is currently available.

Delivery availability may vary because of local regulations, customs restrictions or carrier limitations. If your destination is not available at checkout, please contact Customer Support before placing an order.

International orders are dispatched from the United Kingdom using Royal Mail’s tracked airmail service.

Once a parcel arrives in its destination country, it is normally handed over to a local postal service or delivery partner for final delivery. The same tracking number can usually be used to follow the parcel through both Royal Mail and the local carrier.

Standard international postage normally ranges from £9.90 to £22.60, depending on the destination.

Qualifying orders of £100 or more and specially marked Free Shipping Bundles are eligible for free international delivery. Any applicable shipping charge will be displayed at checkout before payment.

The amount shown at checkout is the final shipping rate for your order and destination.

International delivery normally takes approximately 3–15 days after dispatch, depending on the destination.

Delivery may take longer during public holidays, busy shopping periods, customs inspections, extreme weather or international transport disruption. Remote locations may also require additional delivery time.

The delivery estimate is not a guaranteed arrival date.

Most orders are dispatched within 24 hours after payment has been confirmed.

Orders placed during weekends, public holidays, major promotions or periods of unusually high demand may take longer to process.

You will receive a tracking number after your parcel has been dispatched.

It is normal for international tracking to pause temporarily while a parcel is travelling between countries or waiting to be processed by customs.

Tracking may not update again until the parcel has been scanned by the local delivery partner. If there has been no update for an extended period, please contact the local carrier or UVT Customer Support with your order number and tracking number.

We accept international debit and credit cards, including Visa and Mastercard. We also support WeChat Pay and Alipay.

Product prices are based in British pounds. You may be able to view prices in Chinese yuan, Japanese yen, euros or US dollars by using the currency selector.

The final exchange rate and any foreign transaction fee are determined by your card issuer or payment provider.

No. Vape devices and accessories do not normally contain nicotine. However, prefilled pods, cartridges and disposable vapes may contain nicotine.

Nicotine strength and e-liquid capacity vary by product. Please read the product description carefully before ordering.

Warning: Products containing nicotine are addictive and are intended only for adult smokers and existing adult vape users.

Import regulations differ significantly between countries and regions. Some destinations restrict or prohibit nicotine-containing e-liquids, vape pods, disposable vapes, tobacco products or vaping devices.

Restrictions may be based on:

• The number of devices, pods or disposable vapes
• Total e-liquid capacity
• Nicotine concentration
• Advertised puff count
• Parcel value
• Whether the goods are for personal use

Before ordering, you are responsible for checking the latest rules published by your local customs, health or tobacco authority.

We strongly recommend ordering only a reasonable quantity for your own personal use. Products purchased through personal import must not be resold where local law prohibits resale or commercial distribution.

Unless specifically stated at checkout, import duties, customs charges, tobacco taxes, VAT and other local fees are not included in the product price or international shipping charge.

These charges, if applicable, are determined by the authorities in the destination country and must be paid by the recipient.

UVT Store cannot guarantee that an international parcel will be cleared without tax, inspection or additional documentation.

Please follow the instructions issued by your local customs authority or delivery carrier.

Customs may ask for proof of purchase, payment information, product details or confirmation that the goods are for personal use. UVT Customer Support can assist by providing available order and shipping information.

However, the decision to release, tax, return or dispose of a parcel is made exclusively by the destination country’s authorities. UVT Store cannot override a customs decision or guarantee clearance.

If a parcel is refused, left unclaimed or returned by customs, we must wait until it has arrived back at our UK warehouse before arranging the next step.

Once the returned parcel has been received and inspected, you may be offered one of the following options, subject to our current policies:

• Re-dispatch the eligible products after paying the applicable postage
• Receive a refund for the eligible product value
• Receive store credit where available

Original shipping charges, return costs and any additional delivery fees may be non-refundable. Products confiscated or destroyed by customs cannot be refunded because they are not returned to us.

Please contact Customer Support immediately if you need to change or cancel an order.

As most orders are prepared for dispatch within 24 hours, we cannot guarantee that changes or cancellations will be possible once processing has begun. An order cannot normally be changed after it has been dispatched.

Before payment, please check the product, flavour, nicotine strength, quantity, device compatibility and delivery address carefully.

Please contact Customer Support as soon as possible and provide:

• Your order number or proof of purchase
• A clear description of the problem
• Photographs or videos of the affected product
• Photographs of the product packaging and delivery box

We will review the information and offer an appropriate solution in accordance with our Warranty and Refund Policies.

Damage caused by misuse, accidental damage, loss, theft or normal wear and tear may not be covered by the warranty.

Yes. UVT Store currently provides customer support in English, Chinese and Japanese.

Depending on availability, you can contact us through the website, live chat, email, WhatsApp, WeChat or LINE.

For order-related enquiries, please include your order number and tracking number so that we can assist you more quickly.

No. Our products are intended only for adult smokers and existing adult vape users.

Customers must meet the legal purchasing age in both their place of residence and the delivery destination. We reserve the right to cancel an order if age requirements cannot be verified or if we believe that an order has been placed on behalf of a minor.