LINE
Tap or scan to add us
Convenient for customers in Japan and other markets where LINE is commonly used.
Customer Support
Contact UK Vape & Tobacco Flagship Store
Choose the channel that works best for you. Scan a QR code on desktop, tap the direct-contact button on mobile, or send us a message using the form below.
International customer support Order & delivery assistance English · 中文 · 日本語
Instant messaging
Get help more quickly
For an order enquiry, please include your order number and the email address used at checkout. This helps our team find your order more quickly.
Telegram
@RELX_CN
Message our support team on Telegram for order and delivery enquiries.
Enterprise WeChat
Recommended for customers in Mainland China who prefer Enterprise WeChat.
UVT Store business chat
Start a WhatsApp chat with UVT Store for international customer support.
Contact form
Still need help?
Send us a message and our customer support team will review your enquiry. Please provide complete and accurate information so we can assist you efficiently.
- 1Include your order number if your enquiry concerns an existing order.
- 2Describe the issue clearly, including the product name and any relevant tracking update.
- 3Use an email address you check regularly so you do not miss our reply.
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